19th March 2020

Reduced call quality

Some customers based out of our European or New Jersey date centres who are using StarLeaf on mobile or desktop are experiencing some reduction in video, and possibly audio, quality. This is caused by an unprecedented volume of video traffic on our platform. StarLeaf is monitoring the situation and adding more capacity as needed to ensure our customers can continue to enjoy high-quality calls and meetings.

20/03/2020 - This is now resolved