All systems are operational

Past Incidents

10th September 2020

Low Call Quality

Some users in the US may experience lower call quality during conferences. We are investigating the cause for this issue and will update again soon.

15:30 BST - We have identified the cause and have implemented a fix.

9th September 2020

Low Call Quality

Some users in the US may experience lower call quality during conferences. We are investigating the cause for this issue and will update again soon.

16:25PM BST - We have identified the cause and have implemented a fix. Now monitoring for any other reports.

8th September 2020

No incidents reported

7th September 2020

No incidents reported

6th September 2020

No incidents reported

5th September 2020

No incidents reported

4th September 2020

Calling and Registration Network issues

Some customers hosted in one of our UK data centers may have momentarily experienced packet loss on calls or failures accessing the StarLeaf portal. This was ongoing between 15:00 and 16:00 (BST Time). This is now resolved.