All systems are operational

Past Incidents

11th May 2020

No incidents reported

10th May 2020

No incidents reported

9th May 2020

No incidents reported

8th May 2020

No incidents reported

7th May 2020

Portal Access Issues

A small number of customers are experiencing issues while trying to access the StarLeaf Portal. We are urgently investigating. In the meantime, if you encounter this issue, wait 5 minutes and then try again.

Resolved as of 19:45PM UTC 07/05/2020

6th May 2020

Connectivity Problems

Over the last two days, a network provider for one of our European data centres experienced intermittent Distributed Denial of Service (DDoS) attacks.

This has resulted in a few cases in which calls have disconnected. Some customers may have briefly lost their connection to the service. We are urgently working with our provider to get this resolved as soon as possible and we are taking other mitigating steps to lessen the impact.

This is resolved as of 00:01 07/05/2020

5th May 2020

Endpoints Disconnecting

A small number of customers in Europe are experiencing intermittent connection problems. We are urgently investigating.

11:00pm 05/05/2020 - This is resolved

Endpoints Disconnecting

A small number of customers in Europe are experiencing intermittent connection problems. We are urgently investigating.

10:35 UTC - This is now resolved.